Emplois

HR Business Partner

Description de l'emploi

Serve as HR Business Partner for functional areas with responsibilities for management consulting, hiring, organizational planning, employee relations, employee development/talent management and legal compliance.  Assist in smooth transition and integration of European HR functions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 HR Consulting

  • Analyzes and provides advice to supervisors and managers on methods and approaches to resolve employee work problems.
  • Handles employee issues and complaints or investigations in a professional manner.
  • Conducts research to determine the effectiveness of HR programs and policies.
  • Develops and proposes improvements to policies, programs and procedures to improve the effectiveness of the human resources function.
  • Assist with training programs and schedules based on knowledge of identified training needs, company production processes, business systems or changes in products, procedures or services.
  • Facilitates communication to local team members on programs and processes

    Recruitment

  • Works with Talent Acquisition Specialist to recruit, interview and select candidates for open positions, including temporary positions.
  • Coach and train hiring managers on recruitment process and interviewing skills
  • May participate in wage surveys and analyzes to determine competitiveness of Cantel’s compensation program.
  • Plans and conducts new employee onboarding.
  • Prepares statistical reports and analyzes data regarding recruitment, turnover and headcount.

    Project Development

  • Identify and coordinate departmental projects and new training programs, utilizing internal and external research and resources to accomplish goals of providing effective HR programs.
  • Provide assistance and guidance as needed, to department team members for all projects and programs

    Reporting

  • Maintain monthly requisition report detailing monthly recruiting activity including current requisitions, new hires, temporary employees, and terminations. 
  • Develop and maintain knowledge of current HRIS system; keep abreast of industry changes; make recommendations to management as needed.
  • Develop insightful and timely ad hoc reports for management upon request

Medical Software Quality Assurance Engineer

Description de l'emploi

The Quality Assurance Engineer will apply technical expertise, hospital process understanding and common sense to test and validate the medical software before it is being deployed at customer. He will ensure that the application/functionality meet the documented business requirements and that it covers the multiple use-cases identified.

The engineer will document and automate the test scenarios to guarantee a reproductible testing process and avoid any regression.

The Quality Assurance Engineer collaborate with the product specialists and the business analysts to make sure that the newly developed modules are conform with the quality expectations of the customers ensuring high level of availability and reduce failures to a very minimum. He also works together with Support team to facilitate identification of issues and to escalate them to the developers with clear and reproducible descriptions. He will also confirm that the solution found is a valid one and can be deployed at customer.

JOB FUNCTIONS:

  • Test and validate newly developed functionalities by comparing the provided business requirements with the application functionality.
  • Perform global software qualification on a regular basis.
  • Run and monitor automated test processes to guarantee a very stable and failure-free solution.
  • Document and maintain all test and validation scenarios/procedures.
  • Identify and reproduce issues to be able to communicate with R&D team.
  • Validate the solution to those issues before deployment.

Medical Software Support Engineer

Description de l'emploi

The Medical Software Support Engineer will apply technical and functional expertise, customer relationship building and communication skills in order to deliver high-level support of our software solutions deployed in hospitals.
This support includes, but is not limited to: installation, deployment and upgrade of the software in hospital infrastructure; registration, follow-up and answer of the technical and functional questions raised by our users by providing solutions; collection of all information needed to facilitate the identification and reproduction of issues by the R&D support team; collaboration and training with hospital IT staff to guarantee that the customer organization is able to perform the daily sanity checks of the system.
As one of the primary customer-facing advocates, the Support Engineer is a member of the Technical Services team and interact with the Software Implementation and the Product Management.
The Medical Software Support Engineer supports a large amount of customers and must be able to identify, prioritize, manage, and communicate issues both internally and externally. 

JOB FUNCTIONS:

  • Functional and technical evangelist regarding medical applications
  • Provide assistance to customer through service desk communication channels (phone, mail, on-site, …)
  • Issue registration, documentation and follow-up making use of the global R&D support team located abroad.
  • Perform installation and upgrades of server-side software within hospital infrastructure (this is mainly performed from remote).
  • Training of hospital IT staff to deliver technical and infrastructure explanation

Business Analyst

Description de l'emploi

The Medical Software Business Analyst makes use of his software design experience and his comprehension of the medical environment to modelize and integrate functionalities into the medical software. He plays a key role to translate the customer needs into usable and user-friendly solutions. He produces business requirements which will be used as guideline and input by the development team. He mainly interacts with the product specialists on one hand and with the R&D team on the other hand to define and follow the priorities inside the development pipeline.

  •  Analyse the work processes at customer side and collect all specificities related to local markets.
  • Translate those processes into well documented and structured business requirements (including formal descriptions, decision tables, dataflow diagrams,…)
  • Collaborate with product specialists to gather the needs, to define the priorities in development and to cross-check the proposed solutions.
  • Interact with development team by feeding them with new requirements/user stories to implement and by answering their questions whenever needed.
  • Validate with product specialists and key users that the produced functionalities are meeting the expectations and fulfilling the needs.